Foundation and Finishing (trading name of F&F DESIGN AND CONSTRUCTION SERVICES LTD)
Last Updated: 6 January 2026
Introduction
This Privacy Policy explains how F&F DESIGN AND CONSTRUCTION SERVICES LTD (trading as Foundation and Finishing) (“we”, “us”, “our”) collects and uses personal data when you visit www.foundationandfinishing.com or contact us through our website forms.
This policy is intended to help you understand what information we collect, why we collect it, and your rights.
Data controller and contact
Data controller: F&F DESIGN AND CONSTRUCTION SERVICES LTD (trading as Foundation and Finishing)
Company number: 08555703
Registered office: 9b Castle Hill Parade, The Avenue, West Ealing, England, W13 8JP
Email: info@foundationandfinishing.com
For any privacy-related requests (including subject access requests), please email info@foundationandfinishing.com.
Personal data we collect
Information you provide
When you submit an enquiry/contact form, we may collect:
- Name.
- Email address.
- Phone number (if you choose to provide it).
- Property address (if relevant to the enquiry).
- Project details and any information you include in your message.
Information collected automatically
When you use our website, we may collect:
- IP address and approximate location (derived from IP).
- Browser/device details.
- Pages viewed and actions taken on the site.
- Referrer (how you found our site).
This information is collected using cookies and similar technologies (see Cookie Policy).
Why we use your data (purposes)
- Respond to enquiries and provide quotes.
- Arrange site visits and manage potential or ongoing projects.
- Improve our website and services (analytics).
- Keep records for business administration.
- Exercise or defend legal claims and manage disputes if needed.
Lawful bases for processing
We process personal data under one or more of the following lawful bases:
- Consent (for example, where you choose to submit an enquiry form or accept analytics cookies).
- Contract (steps prior to entering a contract, and performance of a contract if you become a client).
- Legal obligation (for example, tax/accounting requirements).
- Legitimate interests (operating our business, improving our website, and keeping it secure), provided your rights do not override those interests.
You can object to processing based on legitimate interests at any time by emailing info@foundationandfinishing.com.
Marketing
We may contact you about our services where permitted by law. You can opt out of marketing at any time by emailing info@foundationandfinishing.com.
Sharing your data
We do not sell your personal data. We may share personal data with:
- IT/website hosting providers and email service providers (as processors).
- Analytics providers (e.g., Google Analytics) where you have consented to analytics cookies.
- Subcontractors/trades or suppliers where needed to progress a quote or deliver works (sharing only what is necessary).
- Professional advisers (e.g., accountants, insurers, legal advisers) where necessary.
- Authorities where disclosure is required by law.
International transfers
Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) to protect your information.
Data retention
We keep personal data only as long as needed:
- Enquiries (no contract): generally up to 2 years from last contact.
- Client/project records: generally up to 7 years after project completion (to support tax, accounting, and potential claims).
- Analytics data: typically up to 26 months (depending on analytics settings).
Security
We use reasonable technical and organisational measures to protect your data, including access controls and secure systems.
Your rights
You may have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion (where applicable).
- Restrict or object to certain processing.
- Data portability (where applicable).
To exercise these rights, email info@foundationandfinishing.com. We may request information to verify your identity.
Complaints
If you have concerns, please contact us first at info@foundationandfinishing.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO) via https://ico.org.uk.
Updates
We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when it was last changed.